Returns

Return Policy for Web Sales Only

• Our web return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must have original tags and in the same condition that you received it.
• To complete your return, we require a receipt or proof of purchase.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

• Only regular priced items may be refunded. There are no refunds on Sale items, the sale is final.

Exchanges

• Got the wrong size? Need a different color? Please review our return policy and then send us an email: info@ekologic.com to let us know it’s coming. We will review your item and process your exchange. Send your item to:
  ekologic
  184 4th Street
  Troy, New York 12180

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, not the person receiving the gift and they will find out about your return.

Custom Orders

• All custom order sales are final. No refunds or exchanges available on any custom orders.

Shipping

• To return your product, you should mail your product to:
  ekologic
  184 4th Street
  Troy, New York 12180
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Policy for In Person Sales Only

• All in person sales are final. No refunds, exchange only. Exchanges must be made within 10 days of original purchase date.